It is something that we try to show all our guests - respect for the time they have taken to book with us, respect for the trust that they have put in us to give them a great experience, respect that they have worked hard for the money they will be paying us for our service.
So what is the point of this post?
Please, please, please respect the operators on our island. We work hard for our living and we work hard to provide you with the best we can give you in a very competitive market.
Please DO NOT do as one lady has done today. She booked with three different operators, including us. All great operators trying their best for their guests. She caused chaos for all three operators who were trying to locate her while keeping to their schedule. After much frustration and consternation, it was realised that she had booked with all of them. Her reaction? "So come on now, I want to know who gives me the most for the least - who is going to make me the best offer?"
Captain Mario proceeded to recuse himself from further debate with this lady, and respectfully informed her that he was exercising his right to refuse her attendance on our tour. The rest of our tour guests who had been so understanding in Captain Mario delaying their departure to find this missing guest were delighted at his decision.
Needless to say, Captain Mario was given a lecture about needing to learn respect for people.
But with all due respect, and like most things in life, you need to give a little to get a little back.
We look forward to giving our guests onboard a great day!